Happy Customers

Fred Aldous Ltd have been providing a mail order service since the 1920's. We strongly believe in good customer service and try to do our best for you the customer at all times.		We have a small selection of products available on Ebay. To see our customer feedback on ebay click here.
Here's a few quote's from some of our happy customers: Just a quick note to thank you so much for your friendly, excellent service - my feathers arrived the day after I spoke to you and are lovely quality! Thanks again Paula 12/3/2008 Just a quick note to say 'Thank You' for the brilliant service. I placed a small order yesterday at 13:25, and today, at about 10:45 it was delivered! Thanks again, Best Regards, Martin 27/2/2008 What fantastic service, receiving my goods before I expected you to dispatch them !!! Thank you very much Amanda 5/1/2008 Emailing to thank you for the prompt delivery of my order - it came the very next day - and since it is Christmas time I thought this quite amazing. So impressed am just browsing to place another order. Regards and merry christmas Kirsten 23/12/2007 Alan This is just to say that I am amazed at the speed of your service! I ordered on line and --hey presto--the next day my order arrived! Well done and thank you. You can be sure I will sing your praises at every opportunity! I live in the middle of nowhere on Bodmin moor and there is no way I'd ever be able to get what you supply--in a week--never mind a day. So cheers to you all--you are really appreciated! Janice 6/12/2007 Hi Julie, I just wanted to say thank you very much, I have just received the strip of friendly plastic through the post. I really appreicate you doing that. It is a pleasure to deal with a company with such fantastic service and respect for their customers. You really do have something which I believe is quite rare these days...integrity. Thank you also for the information and links you sent me, it has been very helpful (and the book, as I have told my hubby, is on my christmas list!). Thank you once again, Fiona 5/12/2007 Hello,just to say a big thank you , the order arrived yesterday, this is the second time i have ordered from your company and i am, delighted with how quick you have dealt with all orders, many thanks gail fox 21/11/2007 Thank you - I have recieved my order with great speed and efficiency. Pat 15/11/2007 Thank you so much for the very prompt delivery of my order, it arrived on Friday morning and I only ordered it on Wednesday night, I am most impressed! I will definitely order from you again. Many thanks, Maureen 27/10/2007 You are wonderful people. You've saved my life. Cheers for this. Thx Alan Dear Sue Thank you so much for your suggestion to use a matt varnish, this answer was something I hadn't thought of - brilliant! Thank you for taking the time to reply to my email. Kind regards, Valerie As an old customer this is the first time I've used your on-line catalogue. Fantastic web site, very smooth and easy to use. Fantastic service. Ordered circa 12.00 noon yesterday, delivered 11.30 today!! Have always appreciated the service your company has given me, but this is above and beyond the call of duty. Many thanks, have a Happy Christmas and a Prosperous New Year. Sue Hi, Just wanted to say how impressed I was with the speed with which you processed my order - I received it the following morning! Thank you, Mary Thanks, I have just called and spoke to a very helpful gentleman who has taken my order. Regards Sarah This morning I visited your shop in Manchester. I have to say the staff were wonderful, they were on hand to help and give guidance when needed. I will certainly become a regular customer in future. I want to say a 'BIG THANK YOU' for such excellent service, I received the dyes today. I will recommend your company to any one who needs your products. Superb! Thank you very much Vanessa Many thanks for the speed delivery and the help given to me on the phone yesterday. I will definitely come back to you again in the near future. Many thanks again Rose A couple of days ago on Tuesday 10th August, I telephoned your store about a specific Sculpey mould which has been discontinued. The salesman who answered the telephone was marvelous. He was very helpful and courteous, and organised to have the items posted to me. The items arrived this morning, Thursday 12th, and there was a catalogue enclosed just as I had asked for. I just wanted to express my thanks for such helpful speedy service as too often people only ever get in touch with a company to complain. I have no reservations about using your service again, and would recommend your company to everyone. Thank you very much, Fiona Dear Customer Services, Just a line to thank you for the small spiral craft punch, safely received this morning, sent as a replacement for my faulty one. I couldn't ask for better service. The good news is that I now realise just how bad the first punch was, even before it stuck solid! First impressions (no pun intended!) are that the second punch is much, much more positive in action, and is also nowhere near as stiff. Different altogether. Fingers crossed..! Thank you again for caring so much about what is, at the end of the day, such an inexpensive item. As I mentioned previously, your outstanding service has secured a repeat customer. Best regards, Esther Hi I have recently placed an order with you, I believe it was Thursday night and paid for only standard postage. To my delight I was awoken by the post lady at 8:30 am this morning, it was my order. I would like to congratulate you and let you know about my many thanks for such a responsive service, I had expected my parcel to arrive towards the end of next week so was pleasantly surprised. Also I found when looking through the catalogue you sent me that your prices are quite a bit lower than my local craft store. For the reasons outlined above I will be recommending you to any one that asks and also be ordering any future supplies I require, off your company. I would be thankful if you could thank every one who may have been involved in the dispatch of my parcel. Thanks again and keep up the good work. David Thank you so much for your help. Problem solved, but then I knew the 'Fred Aldous' team were the people to ask. Kate. Received package on wednesday and I am extremely happy, as I got my chair caned and finished ahead of time so my customer is also very happy ..... many thanks! Jane Hi Rob and all at Fred Aldous Ltd The order I placed yesterday was obviously picked, packed and sent at lightning speed, cos even though I did not order until late afternoon I am delighted to say that I received my order this morning (i.e. the very next day). What service! What more can I say but thank you so much. I am very impressed and highly delighted. I will definitely come back and browse and buy more. What a company! Others should dream of such great service. I look forward to doing lots of business with you in the future. Best regards. Sarah Thank you very much for your message, much appreciated. Having purchased a small amount of acetate sheet earlier in the year in order to effect repairs to my fishing tackle, I was delighted to discover, yet again, you are able to supply the very Split Rings I need to complete further repairs. M. McCowan Thanks for letting me know thats great. I have run really low so quickly it seems only five mins since I ordered 300 joints from you before! lol Thanks for great service. It makes coming back to you again and again a pleasure. Kind regards Tracey xx Dear Elves and Santa's Little Helpers at Fred Aldous! I would just like to say "thank you" for the very speedy despatch of my recent small order. I received your catalogue within 48 hours of my online request and my subsequent order also arrived within 48 hours. I can't tell you how pleased I am that I found your website, it just a pity that Eastbourne, where I live, is such a long way away from Manchester. I'd love to spend the day browsing around your Aladdin's cave! With much appreciation from a very satisfied customer, who'll certainly be placing another order as soon as she's finished all the current jobs in "Granny's Christmas Grotto" !!! Yours sincerely, Cherry Just want to say thank you - my order arrived this morning - I'm a very pleased and impressed customer! Great friendly and quick service! Cheers Rachael I'm certainly one of your smallest spenders in the run up to Christmas, but the cork mats I've just bought from you via your website are exactly what I've been looking for for some time. Thank you for your quick and efficient service - ordered on the 11th, delivered on the 14th am. Pretty impressive! Happy Christmas and successful coming year. Chris You Made someone very happy today.Thanks. We are very impressed Kind Regards and a merry Christmas to all , once again many thanks Eddie Many thanks for delivery of our order - it arrived yesterday and I'm very pleased with the quality. Had a lot of difficulty getting this size envelope - and yours are reasonably priced. Thank you Cath Thank you for the easy web site, efficient ordering processand speedy delivery of my order. I look forward to using your company again Sue I must say when i popped in the staff were really really helpful. It was a real treat to be in such a lovely place with such lovely people. thanks very much sharon Dear Robert, What a great service, cheque posted on Tuesday, order recieved on Saturday, and a Bank holiday too! Impressed with the product (FA GLASS STAIN) especially drying time. Shall certainly be using your mail order service regularly. Well done Julie. Many thanks, Dorne I just wanted to email to tell you what a fantastic website you have. Its such a joy to finally find a website that has all my crafting needs. I am currently in to cardmaking, scrapbooking and jewellery making and have spent a lot of time looking at all different websites, it saves so much time having everything I need in one place and at such great prices. I plan to make many orders in the near future and will be telling my friends about your site. Dear Sir, Just a line or two to let you know that the green self adhesive felt which arrived today was perfect for my needs. I design and build my own bagatelle boards and the felt, which is stuck to the back of the boards, acts as a buffer against table top scratching. I must congratulate you on your very quick posting time. I have ordered another quantity Regards Bill Hi Rob Aldous, Thanks for your quick reply. Will check out your web site today. I think the poly granules sound like just what I want as they are to be used for the bottom half of a pincushion that sits on the edge of sewing table with bag hanging off of it so the weight would be desirable. I'll sign up for a catalogue also. Your personal reply certainly goes a long way in this old world. Cheers, Alita Many thanks for your prompt service. The items I ordered arriving today (5thOct 2006). John Wow! Thanks for an unbeatable service. Copper tape for my home-built wooden 'scalextric' was ordered on Monday and arrived on Tuesday. Thanks so much. Regards Colin I received my order today, many thanks. Excellent service and products. Pam To all at Fred Aldous`s Just a quick e-mail to say a big thank you for an excellent service . I only ordered my tulip pens yesterday and I am sat using them already......magic eh!!! Its really good to know there is a company out there that you can rely on, I will definitely be ordering in the future Kind regards Lisa Hi, Just to let you know that the clay just arrived. Its all perfect, I am over the moon. Thank you so much for helping me. Suzi Dear fred aldous, I am totally amazed by the speed of your service!! I ordered online yesterday,and received it today ! I am also delighted with the Bargain Bag of Paper.. I didnt know what would be in it,but I thought, well, it's only 99 pence. The value is excellent, so much variety, and all of it will be used. Thanks again..such excellent value and service, is the reason I continue to use you for my craft supplies, even though I now live in Scotland rather than Manchester. Regards,Susan I just wanted to thank you for getting the friendly plastic to me in time. I am really impressed and grateful. Kind regards Ursula Hi Rob thank you so very, very much for your time today, you are such an inspiration to me and your knowledge was extremely helpful to me. It was a pleasure meeting with you today- speak soon Elaine Thank you so much for the quick processing of my order, I will definitely use your company again. Regards, Suzanne