Terms & conditions - Fred Aldous

Order Online or Call 0161 236 4224

Fred Aldous terms & conditions

Guarantee

We hope that you are satisfied with your order. If however you would like to return goods for exchange or refund of the cost of goods then please contact us soon as possible on 0161 236 4224 or email returns@fredaldous.co.uk

If you are sending goods back for a refund or exchange please send them unopened, where possible, in the original packaging along with the invoice number and your name and address. Also please state whether you would like us to exchange, credit your account or refund you for the goods.

Credit Card Security

Security is of great importance to us, we aim to provide the highest possible level of security in your transactions. In doing this we use PROTX security services which uses a 128-bit encrypted secure channel to register the transaction. Protx says that it "has been audited and approved by all of the major UK acquiring banks which require Protx to adhere to all APACS standards".

Privacy Policy

We do not disclose any of your information to third parties.

Payment Methods

You can pay by any of the following methods:

1. Credit card over a secure server.
2. Credit card sending card details by Fax.
3. Credit card giving us your card details by phone.
4. Paypal Account payment.
5. UK Cheque/Postal Orders/Credit Card by sending through post (snail mail).
Make cheques payable to FRED ALDOUS LTD.

You can choose from the above payment methods when you come to checkout your basket.

Minimum Order

There is no minimum order amount placed in our internet shop; however there is a minimum postage charge of £2.50 (including VAT, UK delivery address only). All prices are listed in pounds sterling.

Postage & Delivery Rates

Total Weight of Order	UK Mainland	Northern Ireland	Southern Ireland	Overseas
Up to 1.4 Kilos	£2.50	£2.50	£8.00	Added when Invoiced (see below)*
Up to 3 Kilos	£6.00	£7.20	£16.50
Up to 24 Kilos	£6.00	£15.50	£17.50
Over 24 Kilos	£10.00	£30.00	£35.00
Express Delivery (only available to UK mainland)	£10.00	Not Available	Not Available	Not Available

Postage costs quoted here include VAT.

*Please note for all overseas orders, postage costs will vary. Overseas postage will be added to invoice when goods are packed.
If you are placing an order for delivery overseas and would like to know the cost of postage before we despatch your order please contact us for a quote.

Delivery Information

How will my order be sent?

We send our items mostly by First Class Royal Mail Small Packet from the UK. For larger and heavier items we use City Link or Lynx carriers.

Does someone need to sign for my parcel?

Large, heavy and Express Delivery orders will be sent by carrier and require the signature of someone at the delivery address. We can accept a work address or neighbours address for delivery of your order.

When will my order arrive?

Express Delivery:

If you chose Express Delivery we will do our best to despatch your order on the same or following working day as long as we have received your order before 12 noon. Your parcel will then be despatched on a next day service which will be delivered at any time up to 5.30pm. We will contact you if there are any problems with your order.

Regular Delivery:

Orders delivered within the UK are usually delivered within 5 working days, however:

If it has been between 5 to 10 working days since you ordered you should check your neighbours to see if a parcel has been left with them and check any outhouses, porches where the parcel may have left if it will not fit through your letterbox. Then check with your local sorting office to see if the parcel has been returned there to await collection.

If it has been 14 working days since you ordered Royal mail will now class your order as lost and we are able to send a replacement or give you a refund. Please contact us on 0161 236 4224 or contact us giving us your order number, name and address. We cannot refund or replace goods until 14 working days have passed from date of despatch.

VAT

VAT is included in our prices.

Colour Swatches/Samples reproduction

We have tried to make colours on this website as near as possible to actual colours of the product mostly by taking photographs of the actual product. However we cannot guarantee this will be an exact colour match. The appearance of the colour swatches will vary depending on your screen settings and resolution of your monitor. Hopefully this website gives you an approximation of the colours available, however if an exact colour matching is necessary please use actual samples of the materials.

License to use website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;