Postage and Returns
At Fred Aldous, we pride ourselves on the speed with which we process and deliver your order. It is fast, efficient and hassle-free. Once you have chosen the items and decided where you would like them sent, we will then take care of everything, making sure your items are packed beautifully and arrive with you safe and sound. All orders we receive Monday to Friday will be dispatched the same day if we receive them before 11:30am*. You can choose to have your order delivered wherever is most convenient for you – so don’t forget to decide if you’d like your order delivered to your home or work address. To minimise delays, please ensure you can accept the delivery between 9 am and 6 pm Monday to Friday.
*exceptions are when there could be a payment, stock or delivery problem. In any of these cases, we will always contact you.
Orders placed only at www.fredaldous.co.uk over £50 are subject to free postage and packing providing the weight doesn’t exceed 20KG – Free shipping is not offered in conjunction with any other promotions or discounts. Our minimum UK Mainland postage charge is £3.95
Returns & Distance Selling
If you don’t want it, you can cancel the order within 14 days of delivery and we’ll happily refund the value of the order as soon as possible (no longer than 10 days). If it was delivered more than 14 days ago you still have 60 days to return the goods to us and we’ll refund the value of the goods but not the postage charges. We will not refund return postage charges for unwanted items. We ask that returns arrive back with us within 14 days. We kindly request that you do not open, use or damage any item you intend to return to us. We request that returns arrive back with us within 14 days to help us process refunds efficiently. You are responsible for ensuring the goods are returned to us. Fred Aldous Ltd will not be liable for returns that are lost in the post or lost for any other reason.
The maximum amount of time for a refund is 60 days from the date the order was placed.
Fred Aldous Ltd, 37 Lever Street, Manchester, M1 1LW