Postage and Returns

All orders we receive Monday to Friday before 3pm are dispatched the same day*.

At Fred Aldous we pride ourselves in the speed with which we process and deliver your order. It is fast, efficient and hassle-free. Once you have chosen the items you want to buy and decide where you would like them sent, we then take care of everything, making sure your items are packed beautifully and arrive safe and sound. Your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your order delivered to your home or work address.

Orders dispatched via DPD require a signature. The delivery charge stated below is per order, not per item. To minimise delays please ensure you are able to accept the delivery between 9am and 6pm Monday to Friday.

*exceptions are when there is a stock, payment or delivery problem. In any of these cases, we will always contact you.

STANDARD POSTAGE approx 1-3 working days
0 - 749g £1.75
(Must not exceed 32x25x2.5cm)
750g - 1.99Kg £3.75
2Kg - 20Kg £7.75
20Kg + £11.75
EXPRESS POSTAGE next working day
0 - 30Kg £8.75

UK Mainland

Orders placed only at www.fredaldous.co.uk over £40 are subject to free postage and packing providing the weight doesn’t exceed 20KG – Free shipping is not offered in conjunction with any other promotions or discounts. Our minimum UK Mainland postage charge is £1.75 this is for items weighing up to 0.75 Kilos, which do not exceed any of these dimensions 32cm x 25cm x 2.5cm – which will be sent by Royal Mail 1st class post or an independent courier service.

UK Mainland "Express Postage"

If you place the order before 3pm Mon - Thu, your order will be guaranteed for delivery the next day, orders placed on Friday will be delivered on Monday (excluding bank holidays). If your order is placed after 3pm on Fridays and over the weekend it will be dispatched the next working day (excluding bank holidays). UK Express delivery orders are sent by carrier and require the signature of someone at the delivery address. We will contact you if there are any problems with your order. If you are in Northern Ireland or Southern Ireland: Your postage charge will be calculated based on the weight of the items in your basket. Orders to NI, the Highlands and some of the north of Scotland will take 2 days.

Europe

Your order will be sent by a standard overseas untracked service. This service will take approximately 6 – 10 working days. Depending on the product and the package destination postage charges may vary. Postage to Europe starts at £5. For accurate postage charges please refer to the product page or call 0161 236 4224 for a quote. Please be aware of import duties imposed by certain countries.

USA & Canada

We are now shipping to the USA and Canada via a fully tracked service from either Royal Mail or DPD. Standard delivery time is approx 6-10 days. At this time we are only shipping orders up to 2kg which don't exceed 50cm on the longest edge.

The Rest of the World

We try to deliver as far across the world as we can, but there are some restrictions depending on the type of goods, size or shape. Please email sales@fredaldous.net if you are unsure if we deliver to your country. Postage charges to the rest of the world will vary. Please call 0161 236 4224 for a quote.

Returns & Distance Selling

Fred Aldous adheres to UK distance selling regulations. You have the right to cancel your order within 14 days of delivery and we’ll happily refund the value of the order as soon as possible (no longer than 10 days). We want you to be 100% happy with your purchase from Fred Aldous which is why we give you 90 days to return or exchange any item bought from us. For online purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items.

Return Address

Fred Aldous Ltd, 37 Lever Street, Manchester, M1 1LW