If you've got a question about your order, our products or our shops then you should hopefully find an answer here.


But, if you can't find what you are looking for, then please don't hesitate to contact us and one of our customer service team will be able to help you.

Click on a question to reveal the answer

Postage & Delivery

Where do you deliver to?
When will my order be shipped?
Where can I have my item delivered?
What happens if I am not there when my order is delivered?

Payment Methods

What payment methods do you accept?
Can I buy Gift Cards online?
Do prices include VAT?
My country is VAT exempt; do I still need to pay it?
Can I pay by cheque?
Do you accept purchase orders?

My Online Order

My order hasn’t been delivered yet, where is it?
I want to cancel my order
I want to add something to my order
My VAT number needs to be included on my order, can you do this?
Can you gift wrap my order?
Do you offer Click & Collect?
When will my Click & Collect order be ready?


Do you offer free returns?
I no longer need my item
What is your returns policy?
My order has arrived damaged
The item I have ordered is faulty
Can I return my online order to your shops?
How long will my refund take?
I’ve lost my receipt can I still return my item?
Do you refund postage charges?
Are there any products that can't be returned?

Our Shops and Services

How do I get to your shop?
Are there any access issues at your shops?
I would like to work at one of your shops, do you have any vacancies?
I am interested in finding out about your studio services

Mo Points

What are Mo Points?
What happened to Monkey Points?
Can I use Mo Points in your shops?


I sell products and I think they would be great for your shops
Do you offer wholesale discounts?
I would like to sell your Fred Aldous own brand products
I would like to review your products